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Human interaction management

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Categories: Business stubs | Business terms

Human Interaction Management is a name for the process used to support and monitor tasks while also permitting ongoing process development.

Although the initial focus of Business Process Management (BPM) was on the automation of mechanistic business processes, this has since been extended to include support for human-driven processes focused on human collaborative activity. Individual steps in the business process (which require human knowledge, judgment or experience to be performed) are assigned to the appropriate members of an organization via workflow systems. This includes explicit modelling, supervising and evolving the roles, activities, interactions, entities and states which participating users engage in.

1 Process varieties
2 Example Processes
3 External links
4 References

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Process varieties

Mechanistic
- Routinized
Semi-automated
- Human involvement limited to key points
Human-driven
- Involve uniquely human attributes
- Depend on interaction
- Dynamically shaped by the participants

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Example Processes

Mechanistic
- Compliance testing
- Facilities construction
- New product release
- Component sourcing
- Assembly line
- Logistics
- Invoicing
- Settlement
- Returns
- Stock level maintenance
- Purchase order approval
- Payroll
- Stock trading
Human-driven
- Research
- Product design
- Business system support
- Marketing
- Company merger/divestment
- Auditing
- Healthcare
- Controlling an epidemic
- Government policy implementation
- Political/social negotiation
- Natural disaster prevention/handling
- Election campaign management
- Crime solving
- Legal action
- Military action
- Building restoration